Sheet 04 · Terms
Pricing
One figure to start with, and it comes off the bill when you approve the work. Everything after that is written down before it is charged.
The diagnostic
Flat $129 diagnostic, credited toward the repair when you approve the work. It buys a technician on site with test equipment, not a guess over the phone. The visit covers electrical and gas measurements at the appliance, a check of the water supply feeding it where that matters, and a written fault statement you keep whether or not you go ahead.
There is no separate trip charge inside the 40-mile radius, no after-hours rate, and no weekend surcharge — because there is no after-hours service to surcharge. Shop hours are mon–fri 8am–6pm · sat 9am–4pm · closed sunday.
The estimate
A written estimate comes before any part is ordered or any labor is billed. The estimate names the part, the part number and the labor figure separately, so you can price the part yourself if you want to. Nothing is ordered until you say yes to that number.
If the fault turns out to be something we cannot fix — a discontinued board with no supply, a cabinet opening that will not take the replacement without carpentry — we say so and the diagnostic is still all you have paid.
What changes the figure
- Parts availability. A common valve or element ships in days; a control board for an older platform may not be available at all.
- Access. A built-in unit that has to come out of its cabinet takes longer than one that opens from the front.
- Parts. A wear item is usually stocked; a control board, a hinge kit or a panel is ordered, and where a part has been superseded we say what it superseded to before it goes on the estimate.
- Sealed-system work. Opening a refrigeration circuit requires epa section 608 certified technicians and recovery equipment, and is priced accordingly.
What we do not do
We do not quote a repair sight-unseen, we do not charge for parts before they are approved, and we do not work on any manufacturer other than Viking. If your appliance is another make, we will tell you on the phone rather than bill a diagnostic to find out.
Warranty terms are set out in full on the warranty page, and the common questions — including what happens if the same fault returns — are on the questions page.
What the visit covers
The diagnostic is the same figure whichever of these it is booked against.