Sheet 04.1 · Terms
Warranty terms
90 days on labor, 365 days on parts, genuine OEM parts only. Written on the invoice, not implied.
Labor — 90 days
For 90 days from the date the repair is completed, if the fault we repaired returns, we come back and correct it at no labor charge and with no second diagnostic. That covers our workmanship on the repair described on your invoice.
It does not cover a different fault on the same appliance. If the ice maker we rebuilt is fine and the door heater then fails, that is a new job with its own $80 diagnostic — and we will say which of the two it is before we come out, not after.
Parts — 365 days
Parts we supply and install carry 365 days of coverage against failure of the part itself. The part number goes on your invoice so you can identify what was fitted. We install genuine oem parts; where a part is discontinued and no equivalent exists, we tell you that instead of substituting something that does not belong in the machine.
What voids it
- Work done on the same component by anyone else after our visit.
- Physical damage, flooding, or a surge event after the repair.
- Continued operation in a condition we identified in writing — a grille a cabinet panel has closed off, or a duct run that cannot carry what the blower moves, will reproduce the same symptom, and that is not a part failure.
- Moving the appliance to another address.
Maintenance is not a defect
Some parts are consumables and are meant to be replaced on a schedule: filters, baffle filters, door gaskets that have taken a set, and the cleaning of condenser coils and fans. Where a fault returns because the scheduled maintenance did not happen, that is not a failure of the repair. We tell you at the time what interval the machine needs, in writing, as part of the work — not as an upsell after the fact.
The same applies to the installation around the appliance. If we report a restricted air path, a duct that necks down, a unit out of level or a drain without fall, correcting it is part of keeping the repair good. We would rather write that on the invoice than have you pay twice for the same symptom.
Manufacturer coverage is separate
The warranty on this page is ours and ours alone. If your appliance is still inside Viking's own coverage, you should use that route first — a repair by an independent shop may affect it, and we would rather say so up front than take work that costs you a manufacturer claim. Ask us and we will tell you which way we would go.
What does a second visit once the cover has run out cost before anyone has seen it?
Two figures decide this, and the schedule below carries both. The first is $80: a technician and a meter in front of the appliance, taken off the bill the moment you approve the repair. The second depends on which band the fault turns out to sit in — parts and labour counted together, this shop's book for St. Johns County, read off jobs of that class rather than off a manufacturer list.
| Band | Parts + labour | What lands in it |
|---|---|---|
| Diagnostic visit | $80 | Flat, credited to the repair when you approve it |
| Igniter or burner assembly | $190–$560 | igniter · ignitor · burner · flame |
| Oven thermostat or heating element | $190–$590 | oven · bake · broil · temperature |
| Control board or touch panel | $410–$1,030 | board · control · panel · touch |
| Refrigeration fan or defrost system | $240–$610 | refrigeration · fan · defrost · cooling |
| Dishwasher pump or control | $240–$690 | dishwash · pump · drain |
| Compressor or sealed-system repair | $940–$2,440 | compressor · sealed · refrigerant · freezer |
A written estimate comes before any part is ordered or any labor is billed. A band says where this class of work usually lands. It is not a quote, and three things move a job inside it: how the appliance has to be reached, whether the part is stocked or ordered, and whether the number on the plate has been superseded since. The full schedule and the terms sit on the pricing sheet.
What the cover does and does not reach
- When does the cover actually start?
- On the date the repair is completed, not the date it was booked. It runs 90 days on our labour for the fault described on your invoice, and 365 days on the part itself, and the part number is printed there so you can identify what was fitted.
- The same appliance failed again. Is that covered?
- Only if it is the same fault. A different component on the same machine is a new job with its own diagnostic, and we tell you which of the two it is on the phone rather than after a van has been sent. The price band for that new job is on this page.
- Do you carry out repairs under Viking's own warranty?
- No. We hold no authorisation from Viking or its parent company, so a claim under the manufacturer's own coverage goes through their network rather than through us. What we warrant is our own work — 90 days on labour, 365 days on the part, against the fault named on your invoice.
- Does a repair by an independent shop affect the manufacturer cover?
- It can, which is why we raise it first. The terms on this page are ours alone. If the appliance is still inside Viking's own coverage, that route may be the right one, and we would rather say so than take work that costs you a claim.
Visits where the repair had to be stood behind
Each slip below is one visit, in the words of the person who paid for it. The awkward ones are printed with the rest. More from the 78 we publish.
It had started leaving a puddle at the left corner of the door. Not the seal in the end but the tub sitting out of level after the floor was redone. He levelled it, refitted the brackets and it has stayed dry.
Gideon V.2026-08-06
Salt air had pitted the burner caps until two of them would not seat properly. He cleaned the burner bases, fitted new caps and showed me how to dry them off after a week of onshore wind.
Marlene K.2026-05-14
The touch panel had gone dead in one corner. Rather than replace the whole assembly he traced a chafed ribbon cable behind the trim, reseated it and protected it where it passes the bracket. That saved a large part.
Imogen D.2026-07-06
Covered work
Every repair we complete on these carries the same terms.
Pricing for the visit itself is on the pricing page.
Viking kitchen appliances — and nothing mechanical in the house
Greenleaf Appliance Service repairs built-in kitchen appliances — the Viking equipment specified into a kitchen and installed in it, plus the outdoor cooking equipment that was specified with it. Home heating, air conditioning, heat pumps, air handlers and the ductwork that serves them are not work this shop takes, in Nocatee or anywhere else inside the radius. A hood duct, a condenser air path and the cooling load on a built-in are appliance work and we measure all three; the house's own mechanical systems belong to a mechanical contractor.
Viking on this site is the kitchen-appliance manufacturer. There is also a place called Viking in Indian River County, well south of St. Johns County; this shop does not work there, and it does not service heating or cooling equipment anywhere.
On the sheet
- Ranges, rangetops and cooktops
- Wall ovens, single and double
- Built-in and freestanding refrigeration
- Undercounter ice machines
- Dishwashers
- Range hoods and their blowers
- Outdoor cooking equipment specified with the kitchen
Off the sheet
- Home heating and furnaces
- Central air conditioning and heat pumps
- Air handlers and house ductwork
- Water heaters and pool equipment
- Laundry equipment