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Greenleaf Appliance Service Independent Viking kitchen appliance service · Nocatee, FL

Mon–Fri 8am–6pm · Sat 9am–4pm · Closed Sunday

(904) 977-8701 Book online

Sheet 04.2 · Terms

Questions

The questions we are actually asked on the phone, answered the way we answer them on the phone.

A technician steadying a freezer drawer on its rails while checking how the gasket seals
Most of these questions arrive on the phone before the visit is even booked.

Cost

What does the first visit cost?
A flat diagnostic fee, shown in the work-order panel on every page, and it is credited toward the repair when you approve the work. Nothing else is billed before you see a written estimate.
Do you charge by the hour?
No. There is no hourly rate on this site and none on the invoice. The visit is a flat diagnostic, shown in the work-order panel, and the repair is quoted as a whole job with parts and labour counted together. An awkward opening costs us time; it does not turn into extra hours billed to you.
Can you quote the repair over the phone?
Not to a figure. From the model number and a clear description of the symptom we can usually say which band on the schedule it points at, and whether the visit is worth booking at all. The figure itself is written down after the diagnostic, because before that it would be a guess with a decimal point on it.
Will you say so if the appliance is not worth repairing?
Yes, and it happens often enough to be worth asking about. If the fault lands deep in the schedule on a machine that already has other tired parts, or the part has stopped being supplied, we say so on the visit and the diagnostic is all you have paid. How that judgement is worked out is set out on the repair-or-replace sheet.

Scheduling

When can a technician come out?
During shop hours, Monday to Saturday as listed in the work-order panel. We do not offer after-hours or emergency call-outs, and we would rather tell you that than promise a window we cannot hold.

Scope

Do you work on other appliance brands?
No. We service one manufacturer's equipment and nothing else. If your machine is another make, we will say so on the phone rather than send a technician who has never opened one.
Are you a factory service centre?
No. We are an independent repair company with no affiliation to, authorisation from, or endorsement by the manufacturer or its parent. The full notice is printed in the footer of every page on this site.

Parts

Which parts do you install?
Genuine OEM parts. Warranty terms for labour and parts are listed in the work-order panel, and the part number goes on your invoice so you can look it up yourself.

Access

What should I have ready before the technician arrives?
A photograph of the data plate showing the model and serial number, and clear access to the appliance. Tell us on the phone if the unit is panelled, undercounter, in an island or in an upper opening, and whether the floor was laid after it was installed. That decides how long the appointment needs and whether a second pair of hands has to come along.

Still unanswered

Call during shop hours and describe the symptom in your own words. The model number on the data plate — inside the door, along the frame, or behind the kick panel — is the other half of what we need. With those two things we can usually tell you on the phone whether the visit is worth booking.

Terms in detail: pricing, warranty, contact.

Scope of work

Viking kitchen appliances — and nothing mechanical in the house

Greenleaf Appliance Service repairs built-in kitchen appliances — the Viking equipment specified into a kitchen and installed in it, plus the outdoor cooking equipment that was specified with it. Home heating, air conditioning, heat pumps, air handlers and the ductwork that serves them are not work this shop takes, in Nocatee or anywhere else inside the radius. A hood duct, a condenser air path and the cooling load on a built-in are appliance work and we measure all three; the house's own mechanical systems belong to a mechanical contractor.

Viking on this site is the kitchen-appliance manufacturer. There is also a place called Viking in Indian River County, well south of St. Johns County; this shop does not work there, and it does not service heating or cooling equipment anywhere.

On the sheet

  • Ranges, rangetops and cooktops
  • Wall ovens, single and double
  • Built-in and freestanding refrigeration
  • Undercounter ice machines
  • Dishwashers
  • Range hoods and their blowers
  • Outdoor cooking equipment specified with the kitchen

Off the sheet

  • Home heating and furnaces
  • Central air conditioning and heat pumps
  • Air handlers and house ductwork
  • Water heaters and pool equipment
  • Laundry equipment