Notice · Privacy

Privacy

This site sets no cookies, loads nothing from another domain, and has no form on it. What follows is the short version because there is not much to describe.

What the website collects

Very little. There is no tag manager, no advertising pixel and no embedded third-party widget on any page. Typefaces are served from this domain rather than from a font provider, so loading a page here does not tell anyone else that you did, apart from the PostHog visit recordings below.

Our hosting provider records ordinary server request logs — IP address, timestamp, requested path, user agent — as any web server does. We do not join those logs to any other record, and we do not use them for advertising.

Calls and bookings: when you tap a phone, text, email or booking link on this site, our own analytics stores the IP address of that visit together with the action, so we can see roughly where requests come from. We keep it for 90 days, use it for nothing else, and never sell or share it.

Visit recordings: this site also uses PostHog, a service of PostHog Inc. in the United States, to see how visitors use it. Its script is served from this domain, and what it records is passed on from here to PostHog. It records the pages you view, where you click and how far you scroll, your device and browser type, page-speed measurements, and a replay of the visit in which anything typed into a field is hidden. It sets no cookies; its session data stays in the storage of your open browser tab and is cleared when the tab closes. PostHog receives your IP address, keeps it with this data and uses it to estimate your approximate location. If your browser sends Do Not Track or Global Privacy Control, nothing is recorded. We use it only to improve this site and never sell it; PostHog keeps recordings for 30 days and other usage data for up to one year.

What we collect when you contact us

If you call, we keep what you give us in order to do the work: name, service address, contact number, the appliance and its model number, and notes on the fault and the repair. That record exists so that a warranty claim can be checked against what was actually done.

• We do not sell it, rent it, or trade it.
• We do not add you to a marketing list without your asking.
• We share it only with a parts supplier where a specific part has to be ordered against your machine, and only the detail needed for that order.

How long we keep it

Job records are kept while any warranty period on the work is running and for as long afterwards as tax and accounting rules require. Ask us to delete a record outside those obligations and we will.

Your choices

Ask what we hold about you, ask for it to be corrected, or ask for it to be deleted — by phone at (904) 977-8701, which is the line that handles these requests as well as bookings. There is no account to close and no subscription to unsubscribe from, because we do not run either.

Terms of use for this website are on the terms page. Service terms — the diagnostic fee, estimates and warranty — are on the pricing and warranty pages.

This notice applies to the Greenleaf Appliance Service website only.